WELCOME TO ASSOCIATED OTOLARYNGOLOGISTS OF PENNSYLVANIA
Thank you for choosing AOP for your surgery and ENT care. Our goal is to make your visit and recovery a positive experience.
BILLING AND INSURANCE INFORMATION:
You will receive a phone call from our billing department to verify insurance information and to make payment arrangements for your deductible, co-insurance, or co-pay. Due to the high deductibles, co-insurance, and co-pays for many insurance policies, it is our office policy to secure a valid credit card number from you. This number is stored securely in our “Easy Pay” credit card processing software. Your credit card will automatically be charged AFTER we receive an explanation of benefits from your insurance company. If you do not provide a valid credit card, your surgery may be cancelled.
As a reminder, we are participating providers with several insurance plans. We will file all of these insurance claims. If you have questions regarding our participation please call the Billing Department at 763-7400 Ext. #220, #223, or #230.
If our doctors are not listed in your plan's network, you will be responsible for full payment. If you are insured by a plan that we do not have a prior arrangement with, we will prepare and send the claim for you on an unassigned basis. This means the insurer may send the payment directly to you and, therefore, our charges for your care are due at the time of service. Due to the many different insurance products available, our staff cannot guarantee your eligibility and coverage. Be sure to check with your insurer's member benefits department about services and physicians before your appointment. You are responsible for obtaining a properly dated referral if required by your insurer and you are responsible for payment if your claim rejects for lack of one.
Not all insurance plans cover all services. In the event your insurance plan determines a service to be "not covered", you will be responsible for the complete charge. Payment will be charged to the credit card you supplied.
You will require the services of an anesthesiologist for your procedure. We cannot guarantee that the anesthesia provider is in your insurance network. Please call the following anesthesia providers to verify their participation with your insurance:
For Services at UPMC Pinnacle and Susquehanna Valley Surgical Center call: RIVERSIDE ANESTHESIA 717-545-5256
For Services at Penn State-Holy Spirit Medical Center call: WEST SHORE ANESTHESIA ASSOCIATES 717-763-2126
SPECIAL NOTICE FOR SINUS SURGERY PATIENTS: Your return visits will likely include a debridement. Please be aware that this is a separate charge from your original sinus surgery and additional charges apply. These charges are not included in any global post-operative appointment.
In-Office Procedures: If you are in the office for an office visit but the physician recommends any kind of scope, procedure, or anything outside the realm of a regular physical exam, additional charges will apply.
AOP Contact Information: (For individual extensions you must dial the “#” then the extension).
CORRINE (717) 763-7400 Ext. #118
(FORNADLEY, ISAACSON, SHAPIRO)
SHANNON (717) 763-7400 Ext. #122
(LEVIN, MALONE, FRENCH)
(Ruggiero) (717) 763-7400 Ext. #160
BILLING: (717) 763-7400 Ext. #220, #230, or #223
SALLY—SURGERY PRE-PAY AND CREDIT CARD ON FILE: (717) 763-7400 Ext. #129
WE ENCOURAGE YOU TO USE OUR PATIENT PORTAL. YOU CAN CONTACT OUR OFFICE VIA THE PORTAL, REQUEST APPOINTMENTS, VIEW YOUR RECORDS, AND MAKE PAYMENTS THROUGH OUR SECURE SITE. TO SIGN UP FOR OUR PATIENT PORTAL PLEASE GO TO: WWW.ASKAOP.COM. CLICK ON “PATIENT PORTAL” AND FOLLOW THE PROMPTS ONLINE. IF YOU NEED FURTHER HELP WITH THE PORTAL PLEASE CALL THE OFFICE. OUR STAFF WILL BE MORE THAN HAPPY TO HELP YOU REGISTER.
Once again, thank you for choosing AOP.
BEFORE your visit to the hospital or surgery center:
A pre-op nurse will contact you to complete your confidential and mandatory health history. This is required prior to your surgery date to avoid cancellation of your surgery. Patients over the age of 15 are required to have a COVID test prior to surgery. The facility where you are having your surgery will call you to schedule this. If you do not hear from the hospital or surgery center please call our office. The direct extensions for our surgery schedulers are listed below. Please arrange for a responsible adult to drive you home after your surgery and to listen to your post-operative instructions.
Instructions for the Day of Surgery:
Arrive promptly at the time given to you by the pre-op nurse. Follow the instructions given to you about eating and drinking. This is important for your safety. Wear low-heeled shoes and loose, comfortable clothing. All jewelry and body piercing must be removed prior to surgery. Please leave valuables including jewelry at home or with a family member. Bring your driver’s license or photo identification card and health insurance cards.
Please follow instructions for medications given to you by the physician or nurse.
Failure to follow these instructions can cause serious complications.
Instructions for AFTER YOUR SURGERY:
After your surgery/procedure you will receive discharge instructions at the hospital or surgery center. Have someone stay with you for the first 24 hours after surgery. Take it easy until your physician says you can return to your normal routine. Contact your physician if you feel you are having problems after surgery.
Cancellations and “No Shows”
Due to the large block of time needed for surgery, last minute cancellations can cause problems and added expenses to the office. We request a 3-day notice if you need to cancel an outpatient procedure or surgery. Failure to give a 3-day notice will result in a $300 non-refundable fee being charged to your account. Exceptions can be made in the case of a true emergency (for example illness or a death in the family) but will need to be discussed with the Practice Manager.
March 25, 2021 (Revised)